Terms of Service

Effective Date: June 12, 2026  |  Last Updated: June 12, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Via 313 ("Company," "we," "us," or "our"), governing your access to and use of the website 313via-meal.click, including all content, functionality, products, and services offered on or through the Site.

By using this Site, placing an order, creating an account, or otherwise interacting with our services, you confirm that:

• You are at least 18 years of age or have the legal capacity to enter into a binding contract under applicable law;
• You are accessing the Site from within the United States or agree to be bound by United States law;
• You accept these Terms in their entirety, including any future amendments or modifications;
• You have the legal authority to bind yourself, or if acting on behalf of a company or organization, the authority to bind that entity to these Terms.

If you are under 18 years of age, you may only use this Site with the involvement and consent of a parent or legal guardian, who will be responsible for compliance with these Terms.

2. Company Information and Contact Details

The Site is operated by:

For questions, complaints, or general inquiries regarding these Terms or your use of the Site, please contact us using the information provided above. We will make reasonable efforts to respond to all inquiries within a timely manner.

3. Description of Services

Via 313 is a food service business operating within the United States. Through the Site, Via 313 provides the following services to its customers:

3.1 Online Ordering

Customers may browse our menu offerings and place food orders online through the Site. Orders may be subject to availability, preparation time, delivery radius, and other operational limitations that we may update from time to time.

3.2 Menu and Product Information

The Site provides detailed information about our food offerings, including ingredients, pricing, portion sizes, and nutritional content where applicable. We make reasonable efforts to ensure the accuracy of this information but do not guarantee that all information is complete, current, or free from errors.

3.3 Delivery and Pickup Services

Via 313 may offer food delivery and in-store or curbside pickup options depending on operational availability and geographic location. Delivery availability, fees, estimated times, and geographic coverage may vary and are subject to change without prior notice.

3.4 Customer Account Services

Users may have the option to create an account on the Site to manage their orders, save preferences, and access order history. Account features are subject to the terms and conditions described herein.

3.5 Promotions and Loyalty Programs

Via 313 may offer promotional discounts, loyalty programs, or special offers from time to time. Such programs are subject to their own specific terms and conditions, which will be communicated at the time of the applicable offer.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with or without notice and without liability to you.

4. User Obligations and Prohibited Activities

4.1 General User Obligations

By using the Site, you agree to:

• Provide accurate, current, and complete information when registering an account or placing an order;
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account;
• Use the Site solely for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations;
• Comply with all applicable laws regarding the transmission of data from the United States;
• Treat all Site content, including images, descriptions, and branding, with respect for applicable intellectual property rights;
• Notify us of any inaccuracies in your order or account information as soon as you become aware of them.

4.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities when using this Site:

• Using the Site for any fraudulent, deceptive, or unlawful purpose, including placing fraudulent orders or providing false payment information;
• Attempting to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site;
• Using automated tools, bots, scrapers, or crawlers to extract data from the Site without express written permission from Via 313;
• Uploading, transmitting, or distributing any viruses, malware, or other malicious code that could harm the Site, our systems, or other users;
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Site or its content for commercial purposes without our prior written authorization;
• Posting or transmitting any content that is defamatory, obscene, offensive, threatening, harassing, or otherwise inappropriate;
• Circumventing, disabling, or interfering with security-related features of the Site;
• Impersonating any person or entity, including any employee or representative of Via 313;
• Engaging in any activity that could damage, disable, overburden, or impair the Site's functionality or interfere with other users' enjoyment of the Site;
• Collecting or harvesting personal information of other users from the Site;
• Using the Site to send unsolicited communications, spam, or promotional content.

Via 313 reserves the right to investigate and take appropriate legal and/or technical action against anyone who, in our sole discretion, violates these provisions, including removing the offending user, terminating their account, and reporting them to law enforcement authorities.

5. Account Registration and Security

If you create an account on the Site, you are responsible for maintaining the confidentiality of your username and password. You agree to accept responsibility for all activities that occur under your account. You agree to notify Via 313 immediately at [email protected] of any unauthorized use of your account or any other breach of security.

Via 313 will not be liable for any loss or damage arising from your failure to comply with this section. You may not transfer your account to another person without our prior written consent. We reserve the right to refuse registration, cancel accounts, or remove content at our discretion.

6. Payment Terms

6.1 Pricing and Fees

All prices displayed on the Site are in United States Dollars (USD) and are subject to applicable federal, state, and local taxes. Prices may change at any time without prior notice. The price you pay will be the price displayed at the time your order is confirmed.

6.2 Payment Methods

Via 313 accepts payment through various methods as displayed on the Site at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the full order amount, including applicable taxes and fees.

6.3 Order Confirmation

Receipt of your order does not constitute our acceptance of the order. Via 313 reserves the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in the product or pricing information, or issues identified by our fraud detection systems. If we cancel your order after payment has been processed, we will issue a full refund using the original payment method.

6.4 Refunds and Cancellations

Refund and cancellation policies are subject to the nature of the food product ordered. Given the perishable nature of food items, refunds or credits may be issued at Via 313's sole discretion based on the circumstances of the complaint. If you have concerns about a specific order, please contact us at [email protected] within a reasonable time after the order is fulfilled.

6.5 Taxes

You are responsible for all applicable taxes associated with your purchases. Via 313 will collect and remit sales tax as required under applicable United States federal and state tax laws, including state-specific regulations where we have a tax nexus.

7. Intellectual Property Rights

7.1 Ownership of Content

All content on the Site, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, software, and all other material (collectively, "Content"), is the property of Via 313 or its content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Limited License

Via 313 grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its Content solely for personal, non-commercial purposes related to ordering food products and using the services described herein. This license does not include the right to:

• Modify or copy Content for any public or commercial purpose;
• Use any data mining, robots, or similar data gathering or extraction tools;
• Download or copy account information for the benefit of another merchant or service;
• Use or display any of Via 313's trademarks, logos, or other proprietary information without written authorization.

7.3 Trademarks

The name "Via 313," our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Via 313 or its affiliates. You must not use such marks without prior written permission from Via 313. All other names, logos, product and service names, designs, and slogans on this Site are the trademarks of their respective owners.

7.4 User-Submitted Content

If you submit reviews, feedback, suggestions, or any other content to Via 313 through the Site, you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media. You represent and warrant that you own or have the right to submit such content and that it does not infringe on any third-party intellectual property rights.

8. Food Safety, Allergen Information, and Dietary Disclaimers

Via 313 takes food safety seriously and makes reasonable efforts to provide accurate information about ingredients and potential allergens. However:

• Our food products are prepared in facilities that may handle common allergens including, but not limited to, nuts, gluten, dairy, eggs, soy, shellfish, and other allergens;
• We cannot guarantee that any item is completely free from allergens due to shared preparation equipment and environments;
• Customers with known food allergies, sensitivities, or dietary restrictions are strongly encouraged to contact us directly before placing an order;
• Nutritional information provided on the Site is approximate and may vary based on preparation methods and ingredient sourcing.

You acknowledge and accept that you assume full responsibility for any adverse reactions resulting from your consumption of food products ordered through the Site, particularly where you have failed to inquire about specific ingredients or allergens.

9. Disclaimer of Warranties

10. Limitation of Liability

11. Indemnification

You agree to defend, indemnify, and hold harmless Via 313, its officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Site or its services in a manner not authorized by these Terms;
• Your violation of any third-party right, including intellectual property rights, privacy rights, or publicity rights;
• Any content or information you submit, post, or transmit through the Site;
• Your violation of any applicable federal, state, or local law or regulation;
• Any fraudulent, negligent, or willful act or omission by you in connection with your use of the Site.

Via 313 reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

12. Third-Party Links and Services

The Site may contain links to third-party websites or services that are not owned or controlled by Via 313. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities or their websites.

You acknowledge and agree that Via 313 shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any third-party content, goods, or services available through any such websites or services. We strongly encourage you to read the terms and conditions and privacy policies of any third-party websites or services you visit.

13. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, and share information about you when you use our services. By using the Site, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please refer to our Privacy Policy for more details on California-specific rights.

14. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or related to these Terms, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Via 313 primarily operates, without regard to its conflict of law provisions.

You agree that any legal action or proceeding between Via 313 and you for any purpose concerning these Terms or the parties' obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction. You consent to personal jurisdiction in such courts and waive any objection to such jurisdiction or venue.

These Terms are also subject to applicable federal consumer protection laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site informally by contacting Via 313 at [email protected]. We will attempt to resolve the dispute informally by contacting you via email within thirty (30) days of receiving your complaint. If we are unable to resolve the dispute informally within sixty (60) days of the initial contact, either party may pursue the dispute through the formal mechanisms described below.

15.2 Binding Arbitration

Subject to applicable law, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration before a single arbitrator. The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org.

The arbitration shall be conducted in English and the arbitrator's decision shall be final and binding on both parties. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

15.3 Class Action Waiver

YOU AND VIA 313 AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Via 313 agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

15.4 Exceptions to Arbitration

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

16. Term and Termination

16.1 Term

These Terms of Service become effective upon your first use of the Site and remain in effect until terminated in accordance with this section.

16.2 Termination by You

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations or liabilities that accrued prior to termination.

16.3 Termination by Via 313

Via 313 may, in its sole discretion, terminate or suspend your access to the Site and any services, including your account, at any time and for any reason, including but not limited to:

• Violation of these Terms of Service;
• Conduct that Via 313 believes is harmful to other users, third parties, or the business interests of Via 313;
• At the request of law enforcement or other government agencies;
• Failure to make timely payment;
• Extended inactivity of your account.

16.4 Effect of Termination

Upon termination, your right to use the Site and all services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

17. Changes to These Terms

Via 313 reserves the right to modify, update, or replace these Terms of Service at any time in its sole discretion. We will provide notice of significant changes by:

• Updating the "Last Updated" date at the top of this page;
• Posting a notice on the Site;
• Sending an email to the address associated with your account (if applicable).

Changes to these Terms will take effect immediately upon posting to the Site unless otherwise stated. Your continued use of the Site after any changes to the Terms constitutes your acceptance of the new Terms. If you do not agree to any revised Terms, you must stop using the Site immediately.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available at 313via-meal.click.

18. Severability

If any provision of these Terms of Service is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary such that the remaining provisions of these Terms will continue in full force and effect.

The invalidity or unenforceability of any particular provision of these Terms shall not affect the validity or enforceability of any other provision, and such invalid or unenforceable provisions shall be deemed severed from these Terms. The parties agree to replace any invalid or unenforceable provision with a valid, enforceable provision that most closely matches the intent and economic effect of the original provision.

19. Waiver

The failure by Via 313 to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Via 313. A waiver of any default shall not constitute a waiver of any subsequent default.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Via 313 on the Site, constitute the entire agreement between you and Via 313 concerning your use of the Site and supersede all prior and contemporaneous agreements, proposals, representations, negotiations, and communications, whether oral or written, between the parties with respect to the subject matter hereof.

No oral modification, amendment, or waiver of any provision of these Terms shall be binding on Via 313 unless it is made in writing and signed by an authorized representative of Via 313.

21. Force Majeure

Via 313 shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, government actions, labor disputes, supply chain disruptions, internet or telecommunication failures, power outages, or any other event of force majeure. In such cases, Via 313's obligations will be suspended for the duration of the force majeure event.

22. Electronic Communications and Consent

By using the Site and providing us with your contact information, you consent to receive electronic communications from Via 313, including but not limited to order confirmations, account notifications, and marketing communications (where you have opted in). You agree that all agreements, notices, disclosures, and other communications that Via 313 provides to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected]. Please note that even after opting out of marketing communications, you may continue to receive transactional and operational emails related to your account and orders.

23. Accessibility

Via 313 is committed to making its Site accessible to all users, including those with disabilities, in compliance with applicable accessibility standards and the Americans with Disabilities Act (ADA). If you experience any difficulty accessing the Site or its content, please contact us at [email protected] and we will make reasonable efforts to assist you.

24. Contact Information

If you have any questions, concerns, or complaints about these Terms of Service or your use of the Site, please contact us using the information below:

We will make reasonable efforts to respond to all inquiries within a reasonable period of time. For urgent matters relating to food safety or health concerns, please also contact your local health authorities as appropriate.

These Terms of Service were last reviewed and updated on June 12, 2026. Via 313 reserves the right to update these Terms at any time without prior notice. Please check back regularly to ensure you are familiar with the most current version.