Privacy Policy

Via 313 ("we," "us," "our," or "the Company") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website 313via-meal.click, place food orders through our platform, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy has been prepared in compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant consumer protection statutes. We encourage all users — regardless of their state of residence — to read this document in full.

1. Who We Are

Via 313 is a food service company operating through the website 313via-meal.click. We offer online food ordering, delivery coordination, menu browsing, and related services to customers across the United States.

For all privacy-related inquiries, please contact us at the email address listed above. We are dedicated to responding to all legitimate privacy requests in a timely and transparent manner.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by Via 313 through:

• Our website and any subdomains of 313via-meal.click
• Online food ordering forms and checkout pages
• Customer account registration and management portals
• Email communications, newsletters, and promotional messages
• Customer service interactions, including live chat, email, and phone
• Surveys, contests, sweepstakes, or other promotional activities
• Any other service or touchpoint that references this Privacy Policy

This policy does not apply to third-party websites linked from our site. We encourage you to review the privacy policies of any third-party websites you visit.

3. Information We Collect

We collect several types of information in connection with our food services. The categories of personal information we may collect include:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping/delivery address
• Date of birth (for age verification purposes)
• Username and password (stored in encrypted form)
• Profile photo (if voluntarily provided)

3.2 Payment and Transaction Information

When you place an order through our platform, payment information is collected and processed. We do not store your full credit or debit card numbers on our servers. Payment data is handled by PCI DSS-compliant third-party payment processors. We do retain:

• Order history and itemized receipts
• Transaction amounts and dates
• Last four digits of payment card (for reference only)
• Billing address associated with the payment method
• Refund and dispute records

3.3 Usage and Behavioral Data

As you browse and interact with our website, we automatically collect certain usage data, including:

• Pages visited and time spent on each page
• Menu items viewed, added to cart, or ordered
• Search queries entered on our platform
• Clicks, scrolls, and interaction patterns
• Referral URLs (how you arrived at our site)
• Session duration and frequency of visits
• Abandoned cart information

3.4 Device and Technical Information

We automatically collect device and technical information when you access our services:

• IP address
• Browser type and version
• Operating system and device type (desktop, tablet, mobile)
• Screen resolution
• Language preferences
• Time zone settings
• Cookie identifiers and session tokens

3.5 Location Data

To facilitate food delivery to your location, we may collect:

• Delivery address you provide at checkout
• General geographic location inferred from your IP address
• Precise GPS location data (only if you grant permission through your browser or device)

3.6 Communications and Feedback

When you contact our customer support team, submit reviews, or participate in surveys, we collect:

• Content of messages, emails, or chat transcripts
• Food ratings and written reviews
• Survey responses and feedback forms
• Complaint or dispute details

3.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you log in using a social account or follow us)
• Marketing and analytics partners
• Payment processors and fraud prevention services
• Delivery logistics partners
• Public databases used for address verification

4. How We Use Your Information

Via 313 uses your personal information for legitimate business purposes related to our food ordering and delivery services. Specifically, we use your data to:

4.1 Service Provision and Order Fulfillment

• Process and confirm food orders placed through our website
• Coordinate delivery and provide estimated delivery times
• Manage your customer account and order history
• Process payments and issue refunds when applicable
• Respond to customer service inquiries and resolve disputes
• Send transactional communications, such as order confirmations and delivery updates

4.2 Website Improvement and Analytics

• Analyze usage trends to improve our menu, website layout, and user experience
• Conduct internal research and development for new features and services
• Monitor site performance, security, and uptime
• Perform A/B testing and usability research
• Generate aggregated, anonymized reports about user behavior

4.3 Marketing and Promotional Activities

• Send promotional emails, newsletters, and special offers (with your consent where required)
• Personalize your experience on our platform based on order history and preferences
• Display targeted advertisements on our website or third-party platforms
• Notify you of new menu items, seasonal specials, and limited-time promotions
• Conduct loyalty programs or reward campaigns

4.4 Legal Compliance and Safety

• Comply with applicable federal and state laws and regulations
• Detect, investigate, and prevent fraud, abuse, and security threats
• Enforce our Terms of Service and other applicable agreements
• Respond to lawful requests from law enforcement and government authorities
• Protect the rights, property, and safety of Via 313, our users, and the public

5. Legal Basis for Processing Your Information

Under applicable United States law, including the FTC Act and state consumer protection statutes, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing required to fulfill your food orders and deliver services you have requested.
• Legitimate Business Interests: Processing for purposes such as fraud prevention, security, and improving our services, where these interests do not override your privacy rights.
• Your Consent: Processing for marketing communications and non-essential cookies, where we have obtained your explicit consent.
• Legal Obligation: Processing required to comply with applicable laws, regulations, or court orders.

6. Sharing Your Information with Third Parties

Via 313 does not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We work with carefully selected third-party vendors who help us operate our platform and deliver services. These include:

• Payment Processors: To securely process credit/debit card transactions and other payment methods.
• Delivery Partners: To coordinate the physical delivery of your food orders to your specified address.
• Cloud Hosting Providers: To store and manage our website data and customer databases securely.
• Email Service Providers: To send transactional and promotional emails on our behalf.
• Analytics Providers: Such as Google Analytics, to understand website traffic and user behavior.
• Customer Support Tools: Platforms used to manage and track customer service interactions.
• Fraud Prevention Services: To identify and prevent fraudulent transactions.

All service providers are contractually obligated to use your information only for the purposes for which it was shared and to maintain appropriate security standards.

6.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website if such a transfer occurs and will inform you of any changes to this Privacy Policy.

6.3 Legal Requirements and Law Enforcement

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government investigation
• Protect and defend the rights or property of Via 313
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our website or the public
• Protect against legal liability

6.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other lawful business purposes.

7. Cookie Policy

Our website uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your browsing experience, analyze site traffic, and personalize content and advertisements.

7.1 Types of Cookies We Use

7.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect your ability to use some features of our website, such as placing orders or maintaining a logged-in session.

You may also opt out of interest-based advertising by visiting the Network Advertising Initiative Opt-Out page or the Digital Advertising Alliance Opt-Out portal.

8. Data Security

Via 313 takes the security of your personal information seriously. We implement a comprehensive set of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

8.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols.
• Password Hashing: User passwords are stored using strong cryptographic hashing algorithms (e.g., bcrypt) and are never stored in plain text.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions. We enforce role-based access controls and least-privilege principles.
• Secure Payment Processing: All payment transactions are processed through PCI DSS-compliant payment gateways. We do not store full payment card numbers.
• Firewall and Intrusion Detection: Our servers are protected by firewalls and monitored for suspicious activity.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Data Minimization: We collect only the minimum personal information necessary to provide our services.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal data is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our data retention schedule and applicable law.

10. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. Via 313 respects and honors these rights as required by applicable law.

10.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain legal exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. Via 313 does not sell personal information for monetary compensation. However, we may share data with advertising partners. You may opt out by contacting us.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a lower quality of service.

10.2 General Privacy Rights (All Users)

Regardless of your state of residence, all users of our website may:

• Access Your Data: Request a copy of the personal information we hold about you.
• Correct Your Data: Update or correct inaccurate information through your account settings or by contacting us.
• Delete Your Account: Request deletion of your account and associated personal data, subject to legal retention requirements.
• Data Portability: Request your personal information in a structured, machine-readable format.
• Withdraw Consent: Withdraw consent for marketing communications or non-essential cookies at any time.
• Object to Processing: Object to certain types of data processing, such as direct marketing.

10.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Subject Line: "Privacy Rights Request"

We will acknowledge your request within 10 business days and fulfill it within 45 calendar days of receipt, unless we notify you that an extension of up to an additional 45 days is needed (90 days total), as permitted under CCPA/CPRA.

To protect your privacy and security, we may require you to verify your identity before processing your request. This may involve confirming your email address, account credentials, or providing other identifying information.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written proof of authorization, and we may require verification directly from you as well.

11. Children's Privacy

Via 313 complies with the Children's Online Privacy Protection Act (COPPA). Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from minors under 13. If you are under 18, you should not use our services without the supervision and consent of a parent or legal guardian.

If we discover that we have inadvertently collected personal information from a child under 13 years of age, we will take immediate steps to delete such information from our records. If you believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children not to provide personal information through our website without parental consent.

12. International Data Transfers

Via 313 is based in the United States, and our primary data processing occurs within the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services, you acknowledge and consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy and applicable US law.

We take steps to ensure that any cross-border transfers of personal data are conducted in compliance with applicable laws, including implementing appropriate contractual safeguards with our international service providers where required.

13. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services (such as social media pages, delivery partner portals, or payment gateways) that are not operated by Via 313. This Privacy Policy does not apply to those third-party services.

We strongly encourage you to review the privacy policies of any third-party websites or services you visit. We have no control over, and assume no responsibility for, the content, privacy practices, or security of any third-party sites or services.

14. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, our website does not respond to DNT signals, as there is no consistent industry standard for recognizing or honoring DNT signals. We will continue to monitor developments in this area and update our practices accordingly.

You may, however, manage tracking preferences through our cookie consent settings and by adjusting your browser's cookie controls, as described in Section 7 of this Policy.

15. Changes to This Privacy Policy

Via 313 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or operational requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy prominently on our website at 313via-meal.click
• Send a notification to your registered email address (for significant changes)
• Display an in-site notice or banner alerting you to the update

Your continued use of our website after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. How to File a Complaint

If you believe that Via 313 has not complied with your privacy rights or this Privacy Policy, we encourage you to contact us first so we can attempt to resolve the matter directly.

16.1 Contact Us First

Submit your complaint or concern by emailing us at [email protected] with the subject line "Privacy Complaint." We will acknowledge your complaint within 10 business days and work toward a resolution within 30 days.

16.2 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority:

California residents may also submit complaints directly to the California Attorney General's office at oag.ca.gov/privacy/ccpa.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. We are committed to addressing all privacy inquiries in a thorough and timely manner.

We are dedicated to protecting your privacy and maintaining your trust. When you contact us with a privacy-related inquiry, please include your full name, email address, and a detailed description of your request so we can assist you as efficiently as possible.

Effective Date: June 12, 2026 | Last Reviewed: June 12, 2026 | Via 313 — 313via-meal.click